One of the pleasures of a family business is that we have an opportunity of emailing, writing, exchanging cards and communicating generally with our customers. Each week several hundred communications arrive at Dilmah Head Office and regional offices and are largely responded to personally by my father. Amongst the queries that have been raised in […]
Watte, our Single Region and Single Estate Teas beautifully present the reasons for enjoying tea ‘in three senses’. For those who did not read my earlier post on this, they are the appreciation of tea ‘on the eye’, ‘on the nose’ and only then ‘on the palate’. Most people would enjoy a good cuppa for […]
We can only watch with amusement the proliferation of tea ‘inspired’ cosmetics, beverages and foods. But this has to take the cake. IFF is a respected company, but their reference to ‘authenticity’, the ’emotion’ that people have in their affinity to tea and the ‘all natural halo’ of tea whilst at the same time announcing […]
The story behind your cup of tea is a fascinating one, for it is infused with art, history and dedication at every stage from hand picking the tender leaves through the ancient and traditional cycle of withering, rolling, fermentating, baking and sifting the tea leaves. And finally there is the art of tasting and selecting […]
The June 2008 issue of ‘The Director’ Magazine of the IoD, included a well researched feature on the subject of CSR. It was to me, an informative, yet bewildering overview of the subject. Informative because it is a comprehensive and well researched feature, bewildering because in many cases, the businesses that practice this ‘corporate social […]
Life has become a compromise – in tea, it is a compromise (for most brand owners) between profit and quality, with quality losing out unfortunately. Ultimately though the power to tip that balance back in favour of quality lies with the customer. The more customers know about tea, the better for integrity in tea. Of […]
Founder Merrill J. Fernando and his sons Dilhan and Malik ensure every pack of Dilmah reaches you fresh and full of flavor. As Merrill says, "my family cares for your tea, from the tea nursery right to your teacup."